Cancellation and Refund Policy

1. Subscription and one-time purchase prices

An eligible registered user may start the 30-day free trial from the Profile before the free-play allowances expire; otherwise, continued game access requires a subscription after the allowances are used. A valid card is required through hosted Stripe Checkout. One trial is available per eligible user account and linked Stripe Customer record; another account does not create a contractual entitlement to another trial. During those 30 days no subscription fee is charged; any small temporary authorization initiated by a payment provider is not a subscription charge. Starting early does not by itself erase the recorded unused free-play balance, and the subscription entitlement takes priority while effective.

If paid enrollment is enabled later, the subscription will continue automatically at the monthly total consumer price disclosed in Checkout unless cancelled before the trial ends, and will renew monthly until cancelled. Checkout will show the included tax, total, first charge date, and automatic-renewal terms before confirmation.

Path of Claw may separately offer a cosmetic skin for one tax-inclusive total of US$0.99 or US$1.99. The exact skin and total appear in the order review and Stripe Checkout. A skin purchase is not a subscription, has no trial or renewal, and creates no recurring charge.

2. Order confirmation and access

Immediately before confirmation, the order review and hosted Stripe Checkout display the product, price and currency, applicable tax, duration, delivery, and payment method and, for a subscription, the 30-day trial, first charge date, and monthly automatic renewal. We are responsible for providing the consumer with confirmation of the concluded contract and required information on a durable medium, such as email. Stripe may send a separate payment receipt if configured, but that does not replace our obligation. A paid Checkout is offered only where the required operator details, tax treatment, disclosures, and durable-medium confirmation process have been confirmed and tested for that purchase.

Access begins when the Service receives a valid Stripe subscription status. Trialing and active permit access; cancel_at_period_end continues access through the stated period end. past_due, unpaid, incomplete, incomplete_expired, paused, and canceled do not permit access once no eligible period remains.

A paid skin is supplied to the purchasing account only after the Service independently confirms the exact settled Stripe payment. The durable confirmation identifies the seller, account, skin, total and tax treatment, order time, delivery, applicable legal-document versions, express immediate-supply request, withdrawal acknowledgment, and support and complaint channels.

3. Digital delivery and fulfilment

The subscription provides digital access through the user's account after Stripe confirms an eligible status. An internet connection, supported browser, account, and valid session are required. Payment and cancellation updates may take a short time to synchronize.

If paid access is not provided, is materially delayed, or does not conform to the disclosed service, we will provide correction, price reduction, termination, refund, or another remedy required by applicable consumer law.

A paid skin is a non-expiring, non-transferable, account-bound digital entitlement for Path of Claw, not a downloadable file or transferable property. It requires the purchasing account, sign-in, internet, a supported browser, and continued availability of the game and Service. If it is not supplied or does not conform to its description or required functionality, mandatory remedies may include bringing it into conformity, a proportionate price reduction, termination, or reimbursement.

4. Trials and automatic renewal

The 30-day trial starts only after express agreement to the disclosed terms and entry of a valid card in Stripe Checkout. Cancel before the trial-end time shown in the profile or Stripe portal to avoid the first monthly charge disclosed before enrollment.

Our Service records one trial per eligible user account and linked Stripe Customer record. Account, necessary-cookie and HMAC-pseudonymized IP checks provide best-effort abuse signals but do not claim to identify every person or payment instrument; Stripe may apply its own fraud controls. Duplicate or abused trials may be refused or revoked, and we do not use device fingerprinting. Where applicable law or payment-network rules require a reminder or other notice before a charge, we are responsible for sending it. An optional Stripe reminder setting is not treated as a substitute for a legally required notice, and failure to give a required notice does not remove a remedy provided by law.

5. How to cancel

Cancel electronically through your games.enterprises profile and the linked Stripe customer portal; assistance is available at support@games.enterprises. Cancellation does not require a phone call and has no separate fee.

Cancellation before the trial ends prevents the first subscription charge. Cancellation after a charge stops future renewals, and access ordinarily continues until the current paid period ends. Deleting cookies, stopping use, or requesting account deletion does not by itself cancel the Stripe subscription; use the cancellation control and retain the confirmation.

6. Statutory 14-day right of withdrawal

A consumer in Poland or elsewhere in the EEA who concludes this distance contract generally has 14 days from the date of conclusion to withdraw without giving a reason. This statutory withdrawal is separate from cancelling future renewal, making a complaint about non-conformity, disputing a charge, and requesting a discretionary refund. Any more favourable mandatory rule in the consumer's country remains applicable.

To exercise the right, send an unequivocal statement before the deadline to support@games.enterprises or by post to Katsiaryna Filosaf, ul. Rolna 1, 30-318 Kraków, Poland. You may use the model form below, but it is not mandatory. We will promptly acknowledge an electronically submitted withdrawal on a durable medium. After a valid withdrawal we will reimburse all payments received without undue delay and no later than 14 days after receiving the statement, using the original payment method unless you expressly agree otherwise; no refund fee is charged.

If you expressly request immediate performance of the digital service during the withdrawal period and then withdraw, mandatory law may require payment only for the proportion already supplied up to the notice; during a genuinely free trial that will ordinarily produce no subscription charge. For a service contract, the right can be lost before the 14 days expire only after full performance and only where the legally required prior express consent and acknowledgment were obtained.

A paid skin is supplied as digital content not delivered on a tangible medium. We begin immediate supply only after the purchaser separately gives prior express consent and acknowledges that the 14-day withdrawal right will be lost once the skin is supplied, and we provide the required contract confirmation on a durable medium. If those conditions are not met, the statutory exception does not apply. Loss of the withdrawal right does not remove remedies for failure to supply, lack of conformity, an unauthorized charge, or another breach. There is no blanket waiver of consumer rights.

7. Model withdrawal form

Complete and send this form only if you wish to withdraw. Any other unequivocal statement is equally valid.

• To: Katsiaryna Filosaf, ul. Rolna 1, 30-318 Kraków, Poland; support@games.enterprises.
• I/We hereby give notice that I/we withdraw from my/our contract for the games.enterprises subscription service or the identified Path of Claw skin purchase.
• Subscription or skin name and order identifier; date the contract was concluded; consumer name; consumer address; account email (optional, to identify the contract).
• Consumer signature (only if this form is sent on paper); date.

8. Complaints and statutory service remedies

A complaint about failure to supply a subscription or skin, delay, non-conformity, billing, entitlement revocation, or another breach may be sent to support@games.enterprises or the postal address above. Identify the account, service or skin, order where applicable, issue and date, and requested remedy. A complaint is not the same as cancellation or withdrawal, and filing one does not suspend a deadline for either unless mandatory law says otherwise.

We will answer a Polish consumer complaint within 14 calendar days after receipt, unless a shorter mandatory period applies, and provide the answer on paper or another durable medium. Under Polish law, failure to answer within that period is treated as acceptance of the complaint. Mandatory remedies, which may include bringing the service into conformity, a price reduction, termination, or reimbursement, are not limited by this Policy.

9. Discretionary refund requests

Separately from statutory withdrawal and complaint remedies, we may at our discretion approve a reasonable subscription or skin refund request beyond the mandatory minimum; one approval does not create an entitlement in another case. Cancelling future renewal does not by itself refund a completed billing period. To request review, write from the account email address and include the subscription or skin, date, amount, currency, charge description, invoice or receipt identifier, and reason. You may provide the card brand and last four digits, but never send the full card number, security code, or password.

10. Refund method and timing

A statutory withdrawal reimbursement or approved refund is ordinarily returned through Stripe to the original payment method. We will meet every mandatory reimbursement deadline; the time for funds to appear after processing may also depend on Stripe, the payment network, and the bank. A refund will not be replaced with in-service credits unless the consumer makes a free and lawful choice to accept them.

A full skin refund following valid withdrawal, termination, an approved refund, or a final payment reversal ends that paid entitlement after the refund or reversal is confirmed. A statutory proportionate price reduction does not by itself remove the skin. If a refund or revocation was applied in error, we restore the entitlement or provide the remedy required by law.

11. Chargebacks and consumer rights

Contacting support often helps resolve an issue more quickly, but it does not limit the right to contact a bank, payment network, consumer-protection authority, or court in time. A person may not receive duplicate recovery for the same transaction. We may provide the payment provider with factual information needed to review a payment dispute.

We may temporarily restrict a paid skin while an active payment dispute is investigated or funds are withdrawn. A final refund or payment reversal ends the entitlement; if the dispute is resolved with payment retained, withdrawn in our favour, or funds reinstated, the entitlement is restored. Restriction is not used to penalize a complaint, withdrawal request, or exercise of a statutory right.

12. Polish consumer ADR

After first completing the complaint process, a Polish consumer may seek out-of-court assistance from the competent Provincial Inspectorate of Trade Inspection, including its permanent consumer arbitration court; the official directory and current procedure are at polubowne.uokik.gov.pl. If a complaint does not resolve the dispute, we will provide on paper or another durable medium the legally required statement saying whether we intend or agree to participate in the relevant ADR process or refuse, and identify the authorised body where required. We do not promise participation in advance on this page. ADR does not remove the right to seek help from a municipal or district consumer ombudsman or to go to court.

13. Changes to this Policy

We may update this Policy prospectively, with notice and renewed consent where required. A change will not retroactively diminish rights arising from an existing purchase. The material terms of a particular purchase remain in the Checkout and the durable-medium contract confirmation we provide.